STARRY
AT YOUR SERVICE
At the STARRY, we strive to ensure all guests maximise their holidays to the fullest, and indulge in everything good. We have created a series of concierge services to make your stay a smooth one, your days full of relaxation or adventure, your nights full of authentic tastes and your holidays a memorable experience.

TRANSFER ADVICE

Public transport in Japan can be complicated at times. We can help! Whether it be by bus, train, or taxi, just give us the details and let us work out the rest.

SHUTTLE SERVICE

We provide a private shuttle service straight from our accommodation units to make getting around Hakuba easy.

BABY SITTING

Planning a special night out? We can arrange to have your little one babysat so you can enjoy your time outwith peace of mind.

RESTAURANT RESERVATIONS

Dining out is a big part of the Japanese experience. We can assist with booking you find the right venue and booking a table to enrich your cultural experience and stimulate your taste buds.

SPECIAL OCCASIONS

If you are celebrating a special occasion, we will do our best to accommodate to any requests. Some of the common services we provide are arranging for cakes, flower bouquets, and rose baths.

ON-SLOPE ASSISTANCE

​Our on-site concierge is your home base for mountain adventures, offering equipment rentals, ski lessons, trail advice, weather updates, transportation options to the various resorts and more.

SKI RENTALS

SKI & RENTAL SHOP WOODY
​Located on our property, at WOODY you can buy, demo, and rent all the gear you need. They have extensive range of current, high quality skis, boards, boots, and poles for all levels. As well as outerwear and accessories like goggles, gloves, helmets, and more. Tell us what you want and our experts will support and customize what best for you.

SKI LESSONS

Hakuba has some of the most diverse mountain terrains in Japan, which gives skiers and snowboarders of all levels a sense of challenge and thrill. Whether you are a first-timer or an experienced veteran, we can help arrange to have an instructor to improve your skills. Group and private lesson options available.

BACKCOUNTRY GUIDES

Hakuba has some of the most diverse mountain terrains in Japan, which gives skiers and snowboarders of all levels a sense of challenge and thrill. Whether you are a first-timer or an experienced veteran, we can help arrange to have an instructor to improve your skills. Group and private lesson options available.